General

How do I join a team?
When you first link your card, you will have a choice of teams. Look in the drop down list to find a type of team followed by the name of the team. Players ...
Wed, 12 Jan, 2022 at 3:25 PM
How do I create a team?
If you would like to create your own team, request one during registration or by visiting Manage Account. You'll see an option to either join a team or ...
Thu, 8 May, 2025 at 1:54 PM
Can I join two teams?
No, unfortunately you can only play for one team.
Wed, 12 Jan, 2022 at 3:24 PM
I have a disability - can I play Beat the Street?
Yes! We welcome people of all ages and abilities to play Beat the Street. Disability should be no barrier to participation. If you are a wheelchair or mobil...
Wed, 12 Jan, 2022 at 3:24 PM
What does the person win who comes first on the Individual Leaderboard?
The winner of the individual leaderboard will normally receive a trophy to recognise their achievement. This will be stated in the prize information on the ...
Thu, 8 May, 2025 at 1:56 PM
Why are there children on the individual leaderboards?
Based on feedback from games across the UK, we have introduced an individual leaderboard where players can see their individual progress and compare with ot...
Wed, 12 Jan, 2022 at 3:23 PM
Why haven't I received points?
There are many reasons why your swipe may be displaying as 0 points on your account. Here are a few reasons why this might be: Points can be delayed in di...
Wed, 12 Jan, 2022 at 3:23 PM
Why can’t me/my child see how many points I have on my card without creating an account/profile?
This is a feature which we hope will encourage people to create an account or profile giving them a better experience of the game, a chance to use our new f...
Wed, 12 Jan, 2022 at 3:23 PM
What do I do if the Beat Box isn't working?
If you notice that the Box doesn’t beep or flash after you’ve held your card against it for a few seconds, please let us know.  Please note that if your...
Wed, 12 Jan, 2022 at 3:22 PM
What do I do if my card isn't working?
Check your online account to ensure that it isn’t working. Points are normally added to your account within the hour but sometimes there may be a delay – es...
Wed, 12 Jan, 2022 at 3:22 PM