Check your online account to ensure that it isn’t working. Points are normally added to your account within the hour but sometimes there may be a delay – especially when everybody is out and about playing! Also double check that you are looking at the right profile for that card - with whole families taking part it can be easy to mix up information. If this all seems right and the problem continues please get in touch via this helpdesk and a member of our team will assist you.
Please ensure you do not punch a hole in the card, as this will damage the card and cause it not to work properly.