Beat the Street

If you notice that the Box doesn’t beep or flash after you’ve held your card against it for a few seconds, please get in touch via this helpdesk. Please...

Check your online account to ensure that it isn’t working. Points are normally added to your account within the hour but sometimes there may be a delay – es...

Without having "Always On" it won't be possible for you to play the game. However, we only use the data from you playing the game with the app...

This helps us look at data from the app to see how people are playing the game and in the future help us prevent players playing unfairly and travelling in ...

Your phone is using GPS to locate you on the map, and sometimes there can be issues like tall buildings, trees or other objects than can interfere with the ...

If you lose your card, you may collect a new one from a distribution point. Then contact our online helpdesk who will connect it to your existing player pro...

The aim of Beat the Street is to get the whole community moving – you can play by walking, running, cycling, wheeling, scooting or even skipping. We want yo...

Road Safety Before you go out to play Beat the Street we recommend parents, teachers and community leaders look at THINK! - this is a one-stop resource for...

Please always be aware of your surroundings when playing.  Take care to ensure you are not trespassing on residents' driveways, and take care not to d...

To report a problem with the app, get in touch with a member of our team via the Contact Us button on the mobile app.