Points usually appear straight away. If a Beat Box hasn't scored, check these common reasons.
Your first Beat Box shows 0 points
That's expected. Your first Beat Box only scores once you collect a second one within 60 minutes. Both are then added together.
More than 60 minutes passed
If your timer ran out before you reached the next Beat Box, that Beat Box starts a new journey and shows 0 until you collect another one in time.
Less than 1 minute between Beat Boxes
Collections less than a minute apart don't score. The app warns you if you try.
The same Beat Box twice in a row
Collecting the same Beat Box again doesn't score unless you've collected a different one in between.
You weren't close enough
You need to be within about 30 metres of a Beat Box. If the app says Move closer to collect, get a little nearer and try again.
No internet connection
Collecting a Beat Box needs a mobile data or Wi-Fi connection. Roots uses very little data. You can also download the map over Wi-Fi in Settings → Offline map to save data, but you still need a connection to collect.
The challenge isn't live
Points can only be collected while your challenge is live. Your journey timer only shows during a live challenge.
Still missing?
Contact us through Settings → Support. Tell us your display name, the date and approximate time, and which Beat Boxes you collected. We can't add points for a collection that didn't reach us.