Why does Roots need my location "all the time"?
Roots uses your precise location to show where you are on the map and to let you collect Beat Boxes and Hidden Gems.
Background location keeps a journey working while your phone is in your pocket, so you can collect Hidden Gems and get a reminder when you're near a Beat Box. Without it, the map can't be used to play.
When asked, choose:
- iPhone: Location set to Always, with Precise Location on.
- Android: Allow all the time.
If you chose something else, open your phone's Settings, find Roots and change the location permission.
Can other players see where I am?
No. Other players can't see your location. They only see your display name, avatar and points on the leaderboards.
Why does my iPhone ask about Motion and Fitness?
Roots uses motion data to tell when you've stopped moving. While you're still, it pauses GPS to save battery, then switches it back on as soon as you move again.
My position on the map looks wrong
Your phone uses GPS, which can be less accurate near tall buildings, under trees or indoors. Move into a more open space and give your phone a few moments to catch up. Turning Wi-Fi on can also help your phone find your position.